1. Introduction

Switch Electrical & Mechanical Services Ltd. ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

This policy applies to your use of our website www.switchelectrical.uk (the "Website"). By using our Website, you are agreeing to be bound by this Policy.

2. Who is the Data Controller?

For the purpose of the UK General Data Protection Regulation (GDPR), the data controller is:

Switch Electrical & Mechanical Services Ltd. Address: 9 Hadrian Place, Newcastle upon Tyne NE15 9BU Email: [email protected] Phone: 0191 905 2723

3. What Personal Data Do We Collect?

We may collect and process the following data about you:

Identity and Contact Data: Information you provide by filling in forms on our Website. This includes your name, email address, phone number, and postcode when you request a quote or make an enquiry.

Technical Data: Information collected automatically about your visit to our Website. This includes your IP address, browser type and version, time zone setting, operating system and platform, and information about your visit, including the pages you viewed. This information is typically anonymised and collected via cookies.

Correspondence Data: If you contact us, we may keep a record of that correspondence.

4. How We Use Your Personal Data & Our Lawful Basis

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

Purpose of ProcessingType of DataLawful Basis for ProcessingTo respond to your enquiries and provide you with a quote for our services.Identity & Contact, CorrespondenceTo take steps at your request prior to entering into a contract.To manage our relationship with you, including carrying out our obligations arising from any contracts entered into between you and us.Identity & Contact, CorrespondencePerformance of a contract with you.To administer and protect our business and this Website (including troubleshooting, data analysis, and security).Identity & Contact, TechnicalLegitimate Interests (for running our business, provision of IT services, network security).To use data analytics to improve our Website, services, marketing, and customer experiences.TechnicalLegitimate Interests (to define types of customers for our services, to keep our website updated and relevant).

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5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers.

6. Your Data Protection Rights

Under UK data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate or complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [email protected] if you wish to make a request.

7. Cookies

Our Website uses cookies to distinguish you from other users. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.

8. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Switch Electrical & Mechanical Services Ltd. Email: [email protected]

You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection issues.

Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk

9. Changes to This Privacy Policy

We keep our privacy policy under regular review. Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes. This policy was last updated on 5th August 2025.